We stand behind our products and guarantee your satisfaction.
If for any reason, your merchandise is defective or not satisfactory, we will gladly replace it or accept a return of your merchandise. Please abide by the following return policy:
- All returned merchandise must be in resalable condition
- The product must be free from scratches and/or defects
- The product must not have been installed
- You must have the original packaging for the item
- There cannot be any writing on the original packaging
A 25% - 50% restocking fee will be charged on all returned merchandise depending on manufacturer, unless defective.
We cannot be responsible for any labor costs, which occur as the result of the installation of wrong or defective parts. In addition we are not responsible for lost shipments. You must file a claim with the shipping company.
- Returns can only be made within 30 days of receiving your product(s).
- Exchanges can only be made within 30 days of receiving your product(s); restocking fees will still apply.
- All returns must be over $25.00 in total value. Any return for less than this total amount may not be permitted.
- Merchandise must have not been damaged in freight transit.
Contact our returns department to process your return and receive your RGA (return goods authorization number). Once you have set up your return you will be e-mailed an RGA number within 6 business days. Along with a return number you will receive a ship-to address where you must send your merchandise back to. You must be sure to include your RGA number with your merchandise. This number will be used to guarantee you receive your credit. Please Note: If you return a product to us without an RGA number, we cannot give back a credit.
- Include all original packing materials, manuals and accessories with the product to avoid any additional fees.
- We recommend items be returned via UPS or insured parcel post for proof of delivery. Please be certain that items are secure in their packaging so damage does not occur while they are in transit back to our warehouse.
- You are responsible for all freight charges. However, you will be credited all reasonable and customary freight charges relevant to that item if product is defective or the wrong item was shipped.
- Items received past the return period plus reasonable shipping time may not be processed. Only items purchased from Locking hardware.com are eligible for return credit. Returned items must be shipped in the original product packaging. Notification will be sent to the e-mail and/or billing address provided should your return not be accepted. Items will be resent to you upon receipt of your payment of freight charges. Items will be deemed abandoned if we are not contacted within 30 days.
We will notify you via e-mail of your refund once we have received and processed the returned item. Please note: we will refund shipping costs only if the return is a result of our error.
We will do our best to process the return quickly. Please allow 14-21 days for processing. Refunds will be credited to the original purchasing credit card account number only. If you paid by check please allow an additional 14-21 days for delivery of check via UPS.
To begin processing a return, please visit our customer service department.
Returns from Canada
Setting up returns for our neighbors to the North is also easily accomplished. Just keep in mind the following:
- Shipping charges are not refundable unless the product you’re returning is defective or damaged
- Taxes and duties on Canadian shipments are fully refundable
- The customer is responsible for including all necessary return documents with the return shipment or they may be charged taxes or duties so that we can re-import the item back to the United States
- Returns for Canadian customers may take an additional 3-5 business days to process beyond the time for domestic returns